Shipping policy
1. Order Cancellation
You may request to cancel your order within 24 hours of placing it, provided that your order has not been processed for shipping or dispatched.
To request a cancellation, email support@kiriniot.com with your order number and the email address used at checkout. Eligible cancellations will receive a full refund to the original payment method.
Once an order has been processed for shipping or dispatched, it can no longer be canceled. After delivery, you may request a return in accordance with our Return and Refund Policy.
2. Order Processing
Orders are processed and shipped within 2 business days after payment is confirmed.
Business days exclude weekends and public holidays. Processing time is separate from the estimated shipping times listed below.
3. Shipping Destinations and Charges
We offer international shipping. Availability depends on your destination, and some locations may not be supported.
Available shipping methods and any applicable shipping charges are displayed at checkout before you complete your purchase. If we cannot fulfill an order to your destination, we will contact you by email.
Orders may be fulfilled from different locations depending on stock availability.
4. Estimated Shipping Times
Estimated transit times after shipment are:
United States: 7–15 business days
Canada and Europe: 7–15 business days
Australia and New Zealand: 7–15 business days
Central and South America: 15–25 business days
Asia: 7–15 business days
Africa: 15–30 business days
These estimates do not include order processing time or customs clearance delays.
Delivery times are estimates rather than guaranteed arrival dates. Customs inspections, carrier disruptions, public holidays, and peak shipping periods may affect delivery.
5. Customs and Import Charges
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
These charges are not included in the product price or shipping charge unless expressly stated at checkout. Customers are responsible for applicable customs and import charges.
Customs clearance may cause additional delivery delays.
6. Tracking Information
For shipping methods that include tracking, you will receive an email with your tracking number after your order has been shipped. Tracking availability depends on the shipping method selected.
Please allow 2–5 business days after shipment for the carrier's tracking information to update. A message such as “No information available” may appear before the carrier completes its first tracking update.
If tracking has not updated after this period, please contact support@kiriniot.com with your order number.
7. Separate Shipments
Items purchased in the same order may be shipped separately for logistical or stock availability reasons.
If your order is sent in multiple packages, the packages may arrive on different dates. Separate tracking details will be provided where available.
8. Lost or Missing Packages
If your package appears to be lost or has not arrived within the estimated shipping period, contact support@kiriniot.com with your order number and any available tracking information. We will investigate the shipment and help resolve the issue.
Priority + Insured Shipping:
If you selected this shipping option and your order is lost in transit, you may choose a replacement shipment or a refund.
Free Shipping or Priority Processing:
If your order is lost in transit, we will arrange a replacement shipment.
9. Delivery Address
Please check that your shipping address and contact information are complete and accurate before placing your order.
If you notice an address error, email support@kiriniot.com as soon as possible. Address changes may not be possible once an order has been processed for shipping or dispatched.
If a delivery problem results from incorrect information supplied at checkout, contact us so we can explain the available options.
If an address or fulfillment error is caused by us, we will correct the issue at no additional cost to you.
10. Contact Us
For questions about shipping, tracking, delivery, or cancellations, please email support@kiriniot.com.
Include your order number and the email address used at checkout when contacting us about an existing order.